Due to the strict safety and health regulations for medical devices, we can only accept returns for unopened, unmarked and sealed boxes of contact lenses within 30 days of delivery.
We do recommend that you take care in reviewing your order before submitting it. 'Change of mind' returns are not available on these medical items.
Please note that when placing the order, the customer acknowledges that they have entered the exact prescription, lens style, brand and colour specification (coloured contacts) as prescribed by their optometrist.
RETURNS
1. No refund or exchange can be provided for opened boxes, whether complete or partially used, including the individual packets contained within the 90 day boxes.
2. No refund or exchange can be given for contact lenses which you can't use that are different brand from the prescription as prescribed by your optometrist. See Terms of Use.
3. No return or exchange for colour dissatisfaction if the coloured contact lenses are not prescribed by your optometrist. And you must have a valid colour contact lens prescription at the time of placing your order.
We only guarantee your satisfaction with our coloured contact lenses if and only if you have ordered the exact prescription, lens style, brand, and colour specification as prescribed by your optometrist.
REFUNDS
Most returning packages take 5 – 10 business days to get to us. Within 5 business days of receiving & checking your returned item, your refund will be processed using the original method of payment.
The shipping component of your original order cannot be refunded and you will be responsible for the cost of return postage except in the case of a fault or error on our part.
FAULTY LENSES
Faulty lenses are covered by a manufacturer's warranty and will be assessed on a case by case basis.
See more on Return Policy
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