Return Policy

Due to the strict safety and health regulations for medical devices, we can only accept returns for unopened, unmarked and sealed boxes of contact lenses within 30 days of delivery.

Please note that when placing the order, the customer acknowledges that they have entered the exact prescription, lens style, brand and colour specification (coloured contacts) as prescribed by their optometrist. We do recommend that you take care in reviewing your order before submitting it. 'Change of mind' returns are not available on these medical items.

PRODUCT GUARANTEE
All our contact lenses are covered by manufacturer's warranty with long expiry date. All products are factory sealed and genuine, the same high quality as from your optometrist, shipped directly from Sydney, Australia.

RETURNS

o No refund or exchange can be provided for opened and/or damaged boxes, whether complete or partially used, including the individual packets contained within the 90 day boxes.

o No refund or exchange can be given for contact lenses which you can't use that are different brand from the prescription as prescribed by your optometrist. See Terms of Use.

o No return or exchange for colour dissatisfaction if the coloured contact lenses are not prescribed by your optometrist. And you must have a valid colour contact lens prescription at the time of placing your order.

We only guarantee your satisfaction with our coloured contact lenses if and only if you have ordered the exact prescription, lens style, brand, and colour specification as prescribed by your optometrist.

RETURN INSTRUCTIONS:

1. Return address: AnytimeContacts, PO Box 322, Mosman NSW 2088, Australia

2. Tracked Service: Use a tracked service for returns. We are not responsible for packages lost in transit.

3. Pack Lenses Carefully: We cannot credit for boxes damaged in transit.

4. Shipping Costs: Original shipping is non-refundable. Return postage is your responsibility, except for our errors.

REFUNDS
Most returning packages take 5 – 10 business days to get to us. After receiving & checking your returned item, your refund will be processed using the original method of payment.
PayPal users may see separate line items for the authorization, actual charge and refund. Please look for the refund line item before contacting us.
Please allow 5 – 15 business days for a refund to appear in your bank account.

FAULTY LENSES
Faulty contact lenses are covered by a manufacturer's warranty. All defective lenses have to be returned within 30 days to manufacturer for evaluation. Important to keep all used defective lenses, their blister packs, remaining unopened lenses and box for return.

If you find that you have run out of contacts in the meantime you can place and pay for a new order for the correct product right away.

If there’s anything we can do to help you, please email us hello@anytimecontacts.com.au or call us 02 7257 6562 (Mon – Fri, 9am – 5pm AEST)