We will process your order after order details are confirmed correct especially the first time purchase.

SHIPPING FEE

Free shipping on orders over $99.

We charge a flat fee of $8.99 which includes the premium shipping and handling fee (per order) to Australian addresses.

If your order/re-order includes both ACUVUE and ALCON products, the shipping fee may double up and come to $17.98 (a glitch in the system and we apologize for the mistake  and confusion caused), in that case we'll refund you the overcharged $8.99 ASAP. 

We've arranged the ACUVUE and ALCON products come to you in separate packages. This way you can receive your items faster at NO extra cost to you.

Unfortunately we are unable to offer shipping to hotel, resort or island addresses within Australia or in any locations outside Australia.

LARGE ORDERS

Complete order may arrive in multiple packages, often on different days.

WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?

If courier is unable to deliver, your order will be available for collection at your nearest Australia Post location. 

OUR PROMISE 

Tracked delivery on all orders.

HOW SOON WILL I RECEIVE MY ORDER?

Delivery 3-5 business days (after order is processed and dispatched from warehouse) Australia wide for in-stock orders, excluding Saturday/Sunday/public holidays.

Please note we don't do overnight delivery.

*Please allow extra time during Easter, BFCM, December, public holidays and extreme weather conditions period. We appreciate your patience and understanding.

All products are packaged and shipped from Sydney. We are making every effort to minimize the impact to customers and apologize for any inconvenience caused.

In the case of out of stock or back-order items, we'll be in touch to advise as soon as possible.

HOW DO I FIND OUT THE STATUS OF MY PARCEL?

We'll email your tracking number once it's available from StarTrack. Please note that it can take 1-2 business days after dispatch for tracking information to become available. 

TRACK YOUR ORDER > STARTRACK Tracking 

If there’s anything we can do to help you, please email us  hello@anytimecontacts.com.au or call us 02 7257 6562 (Mon – Fri, 9am – 5pm AEST)

Due to the strict safety and health regulations for medical devices, we can only accept returns for unopened, unmarked and sealed boxes of contact lenses within 30 days of delivery.

We do recommend that you take care in reviewing your order before submitting it. 'Change of mind' returns are not available on these medical items.

Please note that when placing the order, the customer acknowledges that they have entered the exact prescription, lens style, brand and colour specification (coloured contacts) as prescribed by their optometrist. 

RETURNS

1. No refund or exchange can be provided for opened boxes, whether complete or partially used, including the individual packets contained within the 90 day boxes.

2. No refund or exchange can be given for contact lenses which you can't use that are different brand from the prescription as prescribed by your optometrist. See Terms of Use.

3. No return or exchange for colour dissatisfaction if the coloured contact lenses are not prescribed by your optometrist. And you must have a valid colour contact lens prescription at the time of placing your order.

We only guarantee your satisfaction with our coloured contact lenses if and only if you have ordered the exact prescription, lens style, brand, and colour specification as prescribed by your optometrist.

REFUNDS

Most returning packages take 5 – 10 business days to get to us. Within 5 business days of receiving & checking your returned item, your refund will be processed using the original method of payment.

The shipping component of your original order cannot be refunded and you will be responsible for the cost of return postage except in the case of a fault or error on our part.

FAULTY LENSES

Faulty lenses are covered by a manufacturer's warranty and will be assessed on a case by case basis.

See more on Return Policy

"Very quick customer and delivery service! Will be my go to when purchasing contact lens. The company also emails you to check that you’ve received your order. This just shows how much customer service means to them. Keep it up."

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Anna N.

Sydney, NSW

"Easy to navigate website makes it fast to order. I was constantly updated with my order via email. I am very satisfied with fast shipping."

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Irina K.

Doncaster East, VIC

"Ordered my contact lenses on the website, it was a very smooth transaction and they arrived very promptly, earlier than I originally thought."

⭐⭐⭐⭐⭐

Julia B.

Bellerive, TAS

The before and after effect given by the coloured contact lenses may vary depending on the natural colour of your iris.

We only guarantee your satisfaction with our coloured contact lenses if and only if you have ordered the exact prescription, lens style, brand, and colour specification as prescribed or trialled by your optometrist.

No return or exchange for colour dissatisfaction if the coloured lenses are not prescribed by your optometrist or if prescription for the ordered lenses is not provided upon request.

Please note that you can't return opened boxes due to the strict health and safety regulations for medical devices. Learn more > Return Policy

Read more about coloured contacts here >> Coloured Contact Lenses Guide